Refunds – what if I change my mind?

You will receive a full refund within the 14-day cooling off period (14 days of payment) if your course has not started. We do not offer refunds after 14 days of payment except in exceptional circumstances and this would be at the discretion of the Education Department.

If you have started the course or the course has commenced within the 14-day cooling off period, the following conditions apply (in some cases an admin fee may be charged):  

RBGE Online short courses, Certificates and Diplomas

You are eligible for a full refund within 14 days of payment, minus the value of the course available and accessed (e.g. if the course has 10 units and you have accessed one, you will receive 90% of the course fee as a refund).

New RHS Level 2 Qualification

You are eligible for a full refund within 14 days of the course starting. The start date is when the first element is available to you.

Exercising your right to cancel

If you wish to exercise your right to cancel within the 14 days, you must inform us of your decision within the cooling off period. Cancellation by email or by post is effective from the date on which you send us your message. Fees will not be refundable should you not complete or pass the course. Email education@rbge.org.uk or write to us at Education Department, RBGE, 20A Inverleith Row, Edinburgh, EH3 5LR